Hairless Kitten
31-01-2010, 14:49
Yesterday, I had some beers with a moderator from a very popular networking site.
And ow yes, I talked with her about my experiences on NSG.
According her, it’s normal that such a forum always will have conflicts between users and moderators.
On her board, conflicts with the moderation team are rare.
Why?
• Moderators don’t browse the forum, every message is having a ‘Report Post’ button, just like on Jolt. The users keep the forum clean, not the moderators.
They can’t do that either, the community is counting 60 million users worldwide and they have only 60 moderators.
• The moderators receive the reported post without knowing the name of the possible violator and they don’t know who reported it either. It’s less likely that moderators can organise a witch hunt where they can cook the balls of an individual they don’t like.
• The rules are easy and small in numbers. By instance, porn and racism are strictly forbidden, calling each other ‘asshole’ isn’t.
• Every violation is judged by at least 3 moderators, when they are in doubt, they'll ask other moderators to join. When they feel that one violated the rules then the moderator team will send a private message to the violator and he can eventually reply. Still, they don’t know the name of that person. They keep the violation ‘score’ in a database, when one is reaching the limit then he can’t post anymore for a while.
The moderators don’t brag and cheer in the forum when a specific person is warned or punished.
There's no stuff like:
http://i48.photobucket.com/albums/f222/ganjmahal/wheresthatbutton.jpg
"Oh there it is. *ahem* Whiskey Tango Foxtrot?"
http://rpstudios.ian-justman.com/junk/CGgoods/ModStuffs/ModSigV3-5.PNG
"~Evil Forum Empress Rep Prod the Ninja Mod
~She who wields the Banhammer; master of the mighty moderation no-dachi Kiritateru Teikoku"
Alright, a chance to stuff my stats for the next mod olympics!
• Porn-, malware-, spam links (and all similar ones) are stored in a database. Any link in a posting will be auto checked in this ‘dirty’ database. If an image or link is dirty then it’s removed automatically from the posting.
• They have an international community site and at such is the moderation team. It’s preventing conflicts in misunderstanding words and 'jokes' due cultural differences.
In short, the moderators are working in the background, they are invisible. Users can’t create vendettas with a single moderator, since the last work as part of a team and not one single ruling is the ruling of a single person.
I like this scheme.
And ow yes, I talked with her about my experiences on NSG.
According her, it’s normal that such a forum always will have conflicts between users and moderators.
On her board, conflicts with the moderation team are rare.
Why?
• Moderators don’t browse the forum, every message is having a ‘Report Post’ button, just like on Jolt. The users keep the forum clean, not the moderators.
They can’t do that either, the community is counting 60 million users worldwide and they have only 60 moderators.
• The moderators receive the reported post without knowing the name of the possible violator and they don’t know who reported it either. It’s less likely that moderators can organise a witch hunt where they can cook the balls of an individual they don’t like.
• The rules are easy and small in numbers. By instance, porn and racism are strictly forbidden, calling each other ‘asshole’ isn’t.
• Every violation is judged by at least 3 moderators, when they are in doubt, they'll ask other moderators to join. When they feel that one violated the rules then the moderator team will send a private message to the violator and he can eventually reply. Still, they don’t know the name of that person. They keep the violation ‘score’ in a database, when one is reaching the limit then he can’t post anymore for a while.
The moderators don’t brag and cheer in the forum when a specific person is warned or punished.
There's no stuff like:
http://i48.photobucket.com/albums/f222/ganjmahal/wheresthatbutton.jpg
"Oh there it is. *ahem* Whiskey Tango Foxtrot?"
http://rpstudios.ian-justman.com/junk/CGgoods/ModStuffs/ModSigV3-5.PNG
"~Evil Forum Empress Rep Prod the Ninja Mod
~She who wields the Banhammer; master of the mighty moderation no-dachi Kiritateru Teikoku"
Alright, a chance to stuff my stats for the next mod olympics!
• Porn-, malware-, spam links (and all similar ones) are stored in a database. Any link in a posting will be auto checked in this ‘dirty’ database. If an image or link is dirty then it’s removed automatically from the posting.
• They have an international community site and at such is the moderation team. It’s preventing conflicts in misunderstanding words and 'jokes' due cultural differences.
In short, the moderators are working in the background, they are invisible. Users can’t create vendettas with a single moderator, since the last work as part of a team and not one single ruling is the ruling of a single person.
I like this scheme.