NationStates Jolt Archive

Okay, so, about a month or so ago, I sent my Xbox 360 in for repair. Last night, it having been a while since my Xbox account indicated they'd mailed it back to me, I decided to go to FedEx's website and track the package.

Much to my dismay, I saw that the package had, supposedly, been delivered 8 days ago... and signed for by a name that neither I nor my roommate recognized!

So, to make a long story short, I checked with Microsoft (taking an email and a couple phone calls to finally take care of it), who assured me that their records showed the package having been sent to the correct address, suggesting I contact FedEx.

Okay, I try that. Turns out their records indicate it was delivered, too-- they suggested that I go to my apartment's leasing office and ask them about it, explaining that they'd often leave packages there if the receipiant is not home.

I go to the office. What do I find out? After a few minutes of searching their shelves, it turns out that they've had my package for over a week and never saw fit to inform me of this detail.

That's right, I had a package sitting with the leasing office for over a week, and they never thought that I might just possibly want it.

This same office, last August, had decided to give the maintenance crew the day off-- on a boilingly hot day in the middle of August when my air conditioning was broken and I was extremely hung over, meaning that, in my hung over state, had to sit in an excruciatingly hot apartment until the next day when they saw fit to repair them.

So, I thought, after a few minutes in which I grumbled some choice swear words about the leasing office to myself:
Anybody else have stories of annoying/infuriating management or customer service?

(Note, I'm not at all angry at the FedEx or Microsoft guys, just in case I gave that impression. They were very helpful and did a good job)

Okay, so, about a month or so ago, I sent my Xbox 360 in for repair. Last night, it having been a while since my Xbox account indicated they'd mailed it back to me, I decided to go to FedEx's website and track the package.

Much to my dismay, I saw that the package had, supposedly, been delivered 8 days ago... and signed for by a name that neither I nor my roommate recognized!

So, to make a long story short, I checked with Microsoft (taking an email and a couple phone calls to finally take care of it), who assured me that their records showed the package having been sent to the correct address, suggesting I contact FedEx.

Okay, I try that. Turns out their records indicate it was delivered, too-- they suggested that I go to my apartment's leasing office and ask them about it, explaining that they'd often leave packages there if the receipiant is not home.

I go to the office. What do I find out? After a few minutes of searching their shelves, it turns out that they've had my package for over a week and never saw fit to inform me of this detail.

That's right, I had a package sitting with the leasing office for over a week, and they never thought that I might just possibly want it.

This same office, last August, had decided to give the maintenance crew the day off-- on a boilingly hot day in the middle of August when my air conditioning was broken and I was extremely hung over, meaning that, in my hung over state, had to sit in an excruciatingly hot apartment until the next day when they saw fit to repair them.

So, I thought, after a few minutes in which I grumbled some choice swear words about the leasing office to myself:
Anybody else have stories of annoying/infuriating management or customer service?

(Note, I'm not at all angry at the FedEx or Microsoft guys, just in case I gave that impression. They were very helpful and did a good job)

I've got some for Cox, which decided to cut internet, TV, and phones to my neighborhood for a month and a half before giving it back to us. What a terrible company.

The power company that supplied us power back in my Alberta days. We'd loose the power all the time (couple times a month) for them to do work, and would never be given forewarning. Back here, we almost never loose power for maintenance, yet when we do, we get a weeks notice.

For some reason, PSE&G (local gas/electricity monopoly) decides to cut off power to my block, and only my block, for a few hours of every week of every summer.

It pisses me off immensely.

I lived in this gross little retro-y apartment (seriously: 70's gold appliances and floor-to-ceiling mirrors) for about five months, and during those five months the hot water never worked right. The shower was a ten-minute exercise in anticipation of pain; it would fluctuate from freezing cold to blistering hot every 10-20 seconds, and after two people used the shower the hot water was out (it was always nice when my housemate's freeloading boyfriend got up before I did and stole hot water and breakfast). Maintenance started leaving little stickums on our door almost weekly indicating the times the water heater would be down to "fix" the problem. It never got fixed, at least not before I moved out, and the number of days we spent without any hot water at all while they "fixed" it just kept climbing.

Pfft, my dad is the king of all slum lords. One of his tenants went without hot water for a MONTH once. And he refuses to have anything fixed that isn't "necessary for survival." So when the garbage disposal breaks, it either stays broken or the person has to replace it themselves. My neighbors were actually locked out of their garage for probably months because the garage door was broken and wouldn't open.I'm surprised he didn't get sued.

Pfft, my dad is the king of all slum lords. One of his tenants went without hot water for a MONTH once. And he refuses to have anything fixed that isn't "necessary for survival." So when the garbage disposal breaks, it either stays broken or the person has to replace it themselves. My neighbors were actually locked out of their garage for probably months because the garage door was broken and wouldn't open.

I've got some stories form the other side of the management fence. My family has a few houses that we rent and we have had some CRAZY tenants. We had one lady who stopped paying her rent and refused to leave for 6 months. We eventually had to get the police to kick her out of the house. We finally get in the house to assess what we have to do to get it ready to rent again and this lady had taken a sledgehammer to the walls all of the appliances and the plumbing fixtures. The house was destroyed. It took me and my dad months and months of hard labor to clean it up. She had done just unspeakable things to that house to make our lives hell.

We had another lady who got fleas in the house so bad you could see a fog on the floor. We had the entire house fumigated to get rid of that one.

We just had a tenant move out without giving us notice because she decided that the house was making her son sick despite every doctor saying otherwise. She had requested a 2 year lease and then ended up breaking it after only a few months.

I hate bad management and land lords but just remember bad tenants are just as hard to deal with.

My parents rent out a house nearby and the tenant they have now is nice, except their son stole my snack change!, but the one they had before....Wow. Where to start with her? Well 1. She had a grandpa that has a rap sheet as long as a 50 car train. He came to live with her for a few weeks, and then stuff started dissapearing around the neighborhood. It turns out her grandpa was stealing from our neighbors. She was also a drug addict. When she finally left (she left because we banned her grandpa from the property and he had gotten out of jail) she left the house in a mess. We had to keep her deposit to clean up the mess. We now do criminal and credit background check on all of our tenants.

It's a _microsoft_ brand _X-Box_ what do you expect?

It's such a piece of shit that the stench of it spreads the infection of mediocrity to others, in this case your apartment's office.


Sony / Blu-ray! Glory be!

Why is it that every time any Microsoft item is mentioned as a possibly good product in an NSG thread, somebody swoops down and has a go at it? Sure, my Xbox 360 is broken - but it was a first-day pickup. And it lasted me for one and a half years.

I've only got one problem with Microsoft - their customer support - and I'm a fervent open-source supporter.

In a mixed management decision: My dad had to go to work one day - the basement was flooded, which was un/fortunately where the main switchboard was. Free day off. Problem is, they moved the switchboard ot the top floor after that.

I've got some stories form the other side of the management fence. My family has a few houses that we rent and we have had some CRAZY tenants. We had one lady who stopped paying her rent and refused to leave for 6 months. We eventually had to get the police to kick her out of the house. We finally get in the house to assess what we have to do to get it ready to rent again and this lady had taken a sledgehammer to the walls all of the appliances and the plumbing fixtures. The house was destroyed. It took me and my dad months and months of hard labor to clean it up. She had done just unspeakable things to that house to make our lives hell.

We had another lady who got fleas in the house so bad you could see a fog on the floor. We had the entire house fumigated to get rid of that one.

We just had a tenant move out without giving us notice because she decided that the house was making her son sick despite every doctor saying otherwise. She had requested a 2 year lease and then ended up breaking it after only a few months.

I hate bad management and land lords but just remember bad tenants are just as hard to deal with.

I work in customer services for a large housing rental company, i talk to at least one person a dau who is a few cards short of the proverbial deck.
last week i actually had someone on the line who called because the heating had broken down, nothing unusual so far, but...this person absolutely refused to give me her adress...even when i explained how i couldnt send a repairman without knowing where to send the guy too. After about 5 minutes of me trying to get this into her thick head, she started screaming at me how she wanted the repairman there within the hour, then she hung up. Yesterday i received a complaint from her about me, luckily she's known for doing this sort of thing more often, and the letter included a return adress so we could send the repairman after all.

it pissed me off when our landlord decided to up the rent with effect from about 3 years ago, meaning we (and everyone else in the building) had to pay, without warning, backdated rent increases which ammounted to thousands of pounds.

landlords in this country have way too much power. this landlord's management is particularly shitty, however.

A previous boss once had his secretary to call me and ask me to come to his office.

Off I toodle.

On arrival, he informed me that he was sending me an email and could I print it out and come back to him as he wanted to discuss the contents.

"There, I sent it", he said.

:confused:

it pissed me off when our landlord decided to up the rent with effect from about 3 years ago, meaning we (and everyone else in the building) had to pay, without warning, backdated rent increases which ammounted to thousands of pounds.

landlords in this country have way too much power. this landlord's management is particularly shitty, however.

Holy cow !

Here in the Netherlands we can't increase rent more then once a year, and only by a percentage determend bij the government. And we certainly cant use a start date in the past.

Here's a bad management story from the company I work for.

I work for an "eikaiwa", or for profit English language schoool in Japan.

Several years ago, the company decided to come out with it's own line of language learning supplimentary software. It was developed mostly in isolation, as a co-operative venture with a Japanese computer/electronics firm.

It was presented to the teachers shortly before it's release approximately two years ago. When I went to the "training" session on it, I voiced concerns over whether it was something the students wanted. When pushed, the corporate drone admitted that their "market research" had consisted of a single focus group of three students.

During the first year, teachers were increasingly pushed to sell it to students.

The software has had numerous issues, including poor voice recognition (a wide variety of native speakers accents are marked as having incorrect pronunciation), OS compatability issues (it's not Mac or Vista compatable), and poor tech supprt.

That's what ya get when your company management sucks.