OceanDrive2
20-10-2007, 00:04
BRISTOW, Va. - She was fined and got a suspended jail sentence, but Mona Shaw says she has no regrets about using a hammer to vent her frustration at a cable company.
"I stand by my actions even more so after getting all these telephone calls and hearing other people's complaints," she told The Associated Press in an interview Friday.
Shaw, 75, and her husband, Don, say they had an appointment in August for a Comcast technician to come to their Bristow home to install the company's heavily advertised Triple Play phone, Internet and cable service.
The Shaws say no one came all day, and the technician who showed up two days later left without finishing the setup. Two days after that, Comcast cut off all their service.
At the Comcast office in Manassas later that day, they waited for a manager for two hours before being told the manager had left for the day, the Shaws say.
Shaw, a churchgoing secretary of the local AARP branch, returned the next Monday — with a hammer.
"I smashed a keyboard, knocked over a monitor ... and I went to hit the telephone," Shaw said. "I figured, 'Hey, my telephone is screwed up, so is yours.'"
http://news.yahoo.com/s/ap/20071019/ap_on_fe_st/cable_customer_s_revenge
Sources: Yahoo/AP/OccNEWS
----------------------------
How is the costumer service in your Country?
Telecoms.. and other Service Industry Companies.
in this side of the pond, as far as Telecoms are concerned, -if there is a problem in the installation/setup/whatever- you are treated like shit sometimes.
Hammer Timer (http://www.youtube.com/watch?v=0QtMOMlR2cU&mode=related&search=) !! :D
"I stand by my actions even more so after getting all these telephone calls and hearing other people's complaints," she told The Associated Press in an interview Friday.
Shaw, 75, and her husband, Don, say they had an appointment in August for a Comcast technician to come to their Bristow home to install the company's heavily advertised Triple Play phone, Internet and cable service.
The Shaws say no one came all day, and the technician who showed up two days later left without finishing the setup. Two days after that, Comcast cut off all their service.
At the Comcast office in Manassas later that day, they waited for a manager for two hours before being told the manager had left for the day, the Shaws say.
Shaw, a churchgoing secretary of the local AARP branch, returned the next Monday — with a hammer.
"I smashed a keyboard, knocked over a monitor ... and I went to hit the telephone," Shaw said. "I figured, 'Hey, my telephone is screwed up, so is yours.'"
http://news.yahoo.com/s/ap/20071019/ap_on_fe_st/cable_customer_s_revenge
Sources: Yahoo/AP/OccNEWS
----------------------------
How is the costumer service in your Country?
Telecoms.. and other Service Industry Companies.
in this side of the pond, as far as Telecoms are concerned, -if there is a problem in the installation/setup/whatever- you are treated like shit sometimes.
Hammer Timer (http://www.youtube.com/watch?v=0QtMOMlR2cU&mode=related&search=) !! :D