NationStates Jolt Archive


One for the Helpdesk

Whereyouthinkyougoing
15-02-2007, 22:07
Familiar much (http://www.youtube.com/watch?v=eRjVeRbhtRU)?

*feels guilty*<.<
IL Ruffino
15-02-2007, 22:13
You know, last night it took me 20 minutes to teach my mom how to restart a computer.. :rolleyes:
Farnhamia
15-02-2007, 22:13
:D :D :D :eek: :D :D :D

I like that one.
JuNii
15-02-2007, 22:24
You know, last night it took me 20 minutes to teach my mom how to restart a computer.. :rolleyes:

I had to show a tech where the "space bar" was on the keyboard. :D


love the vid.
Kryozerkia
15-02-2007, 22:38
Wow, for once, a good video! :p
Imperial isa
15-02-2007, 22:39
You know, last night it took me 20 minutes to teach my mom how to restart a computer.. :rolleyes:

would have taken me 30 mins to show my mom how to turn one on thanks Mars she going to a computer class
Whereyouthinkyougoing
15-02-2007, 22:42
You know, last night it took me 20 minutes to teach my mom how to restart a computer.. :rolleyes:

would have taken me 30 mins to show my mom how to turn one on thanks Mars she going to a computer class

Bah, 50 years from now your kids will be complaining about how it took them half an hour to teach you how to teleport.:rolleyes: :p
IL Ruffino
15-02-2007, 22:45
Bah, 50 years from now your kids will be complaining about how it took them half an hour to teach you how to teleport.:rolleyes: :p

And you'll be 80 and saggy. :p
Whereyouthinkyougoing
15-02-2007, 22:48
And you'll be 80 and saggy. :p
And teleporting. ;)
Imperial isa
15-02-2007, 22:49
Bah, 50 years from now your kids will be complaining about how it took them half an hour to teach you how to teleport.:rolleyes: :p

who said i was going to have kids
The Brevious
16-02-2007, 08:22
And teleporting. ;)
To and from Alaska?
Bitchkitten
16-02-2007, 08:31
*ahem*
*looks embarassed*
For a year after my family got our first computer I made my sister come and turn it on for me if I wanted to use it.:rolleyes: And show me how to get into Civ, the only reason I ever used it.
Compulsive Depression
16-02-2007, 10:17
Hehehehe :D
Christmahanikwanzikah
16-02-2007, 10:38
:D

this is great, because i am really my family's helpdesk. always. whenever they need someone to turn on a vcr, im there. whenever they freeze a computer and dont know what to do, im there.

whenever they need help with c++... um, no.
Mogtaria
16-02-2007, 10:38
You know, last night it took me 20 minutes to teach my mom how to restart a computer.. :rolleyes:

I knew someone who used to unplug her PC from the mains when it was switched off "in case a hacker came up the powerline at night" when she was asleep and deleted her files.

Also once when she'd dragged the taskbar to the top of the screen instead of the bottom she absolutely flipped out because a hacker had been in and destroyed her computer.

I know someone else who took 5 years to get his head around the fact that just because a document was created using Microsoft Word didn't mean it was stored IN the application itself. So many conversations that started:
"I can't find my files"
"where did you save them?"
"In Microsoft Word."
<sigh> "I'll be over after dinner.."

Back in the days of floppies I had someone who developed a duff floppy drive. He showed me a disk that had had the magnetic coating scratched right through by the deteriorating disk head. He then proceded to explain how he'd tried it with a few other disks to see if it had done the same thing, which it of course had. I asked "how many?", he said "all of them, they'll be readable on the new drive right?".

And of course having worked in corporate IT, not actually on the helpdesk but on the desk physically next to it, I can vouch for the fact that "where's the any key" calls are NOT urban myth or hacker folkelore. We used to get about one or two a month.
Christmahanikwanzikah
16-02-2007, 10:40
I knew someone who used to unplug her PC from the mains when it was switched off "in case a hacker came up the powerline at night" when she was asleep and deleted her files.

Also once when she'd dragged the taskbar to the top of the screen instead of the bottom she absolutely flipped out because a hacker had been in and destroyed her computer.

I know someone else who took 5 years to get his head around the fact that just because a document was created using Microsoft Word didn't mean it was stored IN the application itself. So many conversations that started:
"I can't find my files"
"where did you save them?"
"In Microsoft Word."
<sigh> "I'll be over after dinner.."



:headbang:

dont you just love it?
Mogtaria
16-02-2007, 10:44
:headbang:

dont you just love it?

It's tolerable if you have people with which to share the experiences :)
Rejistania
16-02-2007, 10:45
Bah, 50 years from now your kids will be complaining about how it took them half an hour to teach you how to teleport.:rolleyes: :p
Not necessarily... I know elderly people, who can grasp the new concepts rather easily.

Certero censeum Flashem esse delendam!
UpwardThrust
16-02-2007, 13:40
Familiar much (http://www.youtube.com/watch?v=eRjVeRbhtRU)?

*feels guilty*<.<
Someone just emailed that to our whole helpdesk department (of which I am the supervisor of) lol I had trouble not falling over lol
UpwardThrust
16-02-2007, 13:43
Bah, 50 years from now your kids will be complaining about how it took them half an hour to teach you how to teleport.:rolleyes: :p

The head networking guru (switch programing, router firewall and authentication server guy) Just turned 71 here and he is by far the smartest and quickest networking guy I have ever dealt with

I have a flair for it, hell I got a masters in it, years of experience working with it and he puts me to shame
Ifreann
16-02-2007, 13:48
Ah I know that feeling. It took weeks for my Dad to get the hang on putting songs on his mp3 player.
Nobel Hobos
16-02-2007, 13:52
who said i was going to have kids

Daddy!

*ahem*
*looks embarassed*
For a year after my family got our first computer I made my sister come and turn it on for me if I wanted to use it.:rolleyes: And show me how to get into Civ, the only reason I ever used it.

Civilization 1 was the killer ap which sucked me into this too.
Before that, I thought PC's were just a toy.
Now I know they are the greatest toy ever invented. Yay! :)

...

I know someone else who took 5 years to get his head around the fact that just because a document was created using Microsoft Word didn't mean it was stored IN the application itself. So many conversations that started:
"I can't find my files"
"where did you save them?"
"In Microsoft Word."
<sigh> "I'll be over after dinner.."

...
The dangers of an extended analogy. If all he knows is the analogy, it's hardly surprising he had no idea what a filesystem is.
The 'recent documents' entry near the bottom of the File menu is enough for most people to find their work. You don't need to know there's a filesystem, files with unique names within directories with unique names on a mounted partition with a unique name. It's there, 'within' Word in the visual analogy which is a GUI.
Seems simple to me.

And of course having worked in corporate IT, not actually on the helpdesk but on the desk physically next to it, I can vouch for the fact that "where's the any key" calls are NOT urban myth or hacker folkelore. We used to get about one or two a month.
"It's the big button on the front of the box, sir."

Not necessarily... I know elderly people, who can grasp the new concepts rather easily.

...
I think the situation has changed. A critical mass. Elderly people aren't intimidated by 'puters if they know a few of their own generation who are enthusiasts. Doing your email isn't break-dancing, after all. What's the worst that could happen?
And before I get savaged by some online Methuselah, no of course I'm not saying old folk can't break-dance. I'm just not recommending it.
Compulsive Depression
16-02-2007, 14:13
And before I get savaged by some online Methuselah, no of course I'm not saying old folk can't break-dance. I'm just not recommending it.

When they get old enough all dancing is break-dancing :D
Cannot think of a name
16-02-2007, 14:25
My dad gave my grandma a computer in the pre-hard drive era. The same grandma who didn't use her stereo for a year because she couldn't find the on button (not that it would have done any good, since it wasn't plugged in), the same grandma who didn't know what made her address light up, but was sure it wasn't a light bulb.

She would call me every morning to ask me how to boot the thing up. After a while of that I asked her what she was trying to do. "Get my recipes." "Alright, here's what you do. Go to the same little plastic box you've been keeping them in for the last 50 years or so, get your recipes. Tell dad you love the computer. I'm going back to sleep."
Nobel Hobos
16-02-2007, 15:37
...

She would call me every morning to ask me how to boot the thing up. After a while of that I asked her what she was trying to do. "Get my recipes." "Alright, here's what you do. Go to the same little plastic box you've been keeping them in for the last 50 years or so, get your recipes. Tell dad you love the computer. I'm going back to sleep."

Yeah :D

Some things are better done without the computer. Sex, dancing and recipes, for starters.
I mean, look at a well-used recipe book. Imagine that happening to your nice laptop.