NationStates Jolt Archive

i have two email adderesses at a certain email provider. the older of the two adderesses wont log in at all. i know its the correct password becaues when i have it send me the password it does. the second of the two email addresses works fine. that iam aware of they do not have a deat after X amount of days of not loging in. so iam wondering why this could be happening. do they Just have a sever down and are being to rude to not let you know at login or does it just hate me? any ideas?

You broke teh Interweb!

(I have no clue on these type of things, sorry. Does the provider have some sort of costumer service? via telephone, webpage, telegram, other)

i have two email adderesses at a certain email provider. the older of the two adderesses wont log in at all. i know its the correct password becaues when i have it send me the password it does. the second of the two email addresses works fine. that iam aware of they do not have a deat after X amount of days of not loging in. so iam wondering why this could be happening. do they Just have a sever down and are being to rude to not let you know at login or does it just hate me? any ideas?
Sorry not enough info dude are they through the same provider ? (sorry I was confused on that point) if so they could just have an authentication server down.

I personally would give it some time … sit and relax, if they are firing you off your password when you request it more then likely the account is not disabled something is just fubar on their end

is it case sensitive? is your caps lock on?

sorry, I just had to ask.... it's one of those "is your computer plugged in?" type of questions they taught us to always ask.

is it case sensitive? is your caps lock on?

sorry, I just had to ask.... it's one of those "is your computer plugged in?" type of questions they taught us to always ask.
Very very very very good point

We have users do that ALL the time

Sorry not enough info dude are they through the same provider ? (sorry I was confused on that point) if so they could just have an authentication server down.

I personally would give it some time … sit and relax, if they are firing you off your password when you request it more then likely the account is not disabled something is just fubar on their end

yes it is the same provider (30gigs.com)..but it is a fair question i think at last count i have 9 or 10 differant emails spattered accorss the interwebs.:p
it been going on for a about a week now the fact that i can get to the othe one and not this one just strikes me as odd, but the Auth server being down makes sence, just makes me sad

yes it is the same provider (30gigs.com)..but it is a fair question i think at last count i have 9 or 10 differant emails spattered accorss the interwebs.:p
it been going on for a about a week now the fact that i can get to the othe one and not this one just strikes me as odd, but the Auth server being down makes sence, just makes me sad
Something that big has multiple authentication servers … it is possible one of them is down. But really not sure I have enough information to say with certainty

is it case sensitive? is your caps lock on?

sorry, I just had to ask.... it's one of those "is your computer plugged in?" type of questions they taught us to always ask.
lol i know
caps is not on it seems to start logging me in and then just quits when i intentaily put in the wrong password it imeadiatly lets me know

Very very very very good point

We have users do that ALL the time
when my husband was doing tech support for an internet provider he had a call from a woman who bought a computer and installed the software and couldn't get online, she had been through both lower levels of tech and "tried everything" when she got to his level (level 3) which is about as high as you can go he asks "do you have your modem plugged in to the phone line?" and she replies "oh, we don't have a land line yet, we just moved in, and I am getting a modem installed wednesday"

:headbang: :p

it always pays to teach the level one's what you need to ask, even if you think it's a stupid question......haha

when it "quits" does it give you a message?

when it "quits" does it give you a message?
nope it just leave me with a blank screen and this is after about 15 min of "trying"

when my husband was doing tech support for an internet provider he had a call from a woman who bought a computer and installed the software and couldn't get online, she had been through both lower levels of tech and "tried everything" when she got to his level (level 3) which is about as high as you can go he asks "do you have your modem plugged in to the phone line?" and she replies "oh, we don't have a land line yet, we just moved in, and I am getting a modem installed wednesday"

:headbang: :p

it always pays to teach the level one's what you need to ask, even if you think it's a stupid question......haha
Yeah I am up to what a level 4 would be right now from the sound of it lol I forget things like that now … I am busy pulling out my fiber kit to go take a physical look when someone tells me that it is really just the power out in one of my buildings lol

Yeah I am up to what a level 4 would be right now from the sound of it lol I forget things like that now … I am busy pulling out my fiber kit to go take a physical look when someone tells me that it is really just the power out in one of my buildings lol
he has been in and out of tech support jobs inbetween working as a network engineer.... he says they are both equally frustrating jobs, since stupid people are everywhere.

He gets a lot less idiots at his current position since he deals only with other IT guys who just can't do without tech support from his company. At least he can be assured that when he asks the 'no brainers' they have already checked it haha.

he has been in and out of tech support jobs inbetween working as a network engineer.... he says they are both equally frustrating jobs, since stupid people are everywhere.

He gets a lot less idiots at his current position since he deals only with other IT guys who just can't do without tech support from his company. At least he can be assured that when he asks the 'no brainers' they have already checked it haha.
Me as well … which is why I figured if it got to me that I was looking at some sort of infrastructure failure rather then an individual machine issue

To get to me an issue either has to come from a peer, or go through 1 student worker, one student senior tech, one full time staff supervisor then to me lol its usually something pretty weird by the time it gets to me

he has been in and out of tech support jobs inbetween working as a network engineer.... he says they are both equally frustrating jobs, since stupid people are everywhere.

He gets a lot less idiots at his current position since he deals only with other IT guys who just can't do without tech support from his company. At least he can be assured that when he asks the 'no brainers' they have already checked it haha.
my brother is working as an IT guy. every day he comes home with the most outragous stories some people are truly defuncked.

Me as well … which is why I figured if it got to me that I was looking at some sort of infrastructure failure rather then an individual machine issue
I guess in my experience it's 90% of the time a user error, but whatever LOL, I didn't tech support for very long before my husband came in and rescued me.....hahaha

To get to me an issue either has to come from a peer, or go through 1 student worker, one student senior tech, one full time staff supervisor then to me lol its usually something pretty weird by the time it gets to me
yeah, to get to him, it has to go through the entire IT department of a company, and then through 3 lower level techs before it gets to him, and it still ends up at least one issue a day in his queue being something idiotic, something I could have figured out, people just ignore the most obvious reasons for problems, they are always looking for Zebras you know?

I guess in my experience it's 90% of the time a user error, but whatever LOL, I didn't tech support for very long before my husband came in and rescued me.....hahaha


yeah, to get to him, it has to go through the entire IT department of a company, and then through 3 lower level techs before it gets to him, and it still ends up at least one issue a day in his queue being something idiotic, something I could have figured out, people just ignore the most obvious reasons for problems, they are always looking for Zebras you know?
Yeah that happens … oh well that’s why I get paid the big bucks.

I Think that a blank screen may be indicative of a problem with the cgi scrips server side. can you seee anything if you do veiw->source?

Yeah that happens … oh well that’s why I get paid the big bucks.
yeah, what we miss in actual pay, his new company makes up in benifits. It's nice to have health insurance, dental, vision, matched 401K, HSA, tuition reimbursment, paid holidays, health club membership discounts, free baseball tickets, ect.

his last company didn't have any of that stuff, and it sucked a big one. :p

I Think that a blank screen may be indicative of a problem with the cgi scrips server side. can you seee anything if you do veiw->source?
Or could be a bad failover handler on authentication fail…

If the scripts themselves fail on the front end usually you see a universal effect rather then it being picky and choosy on which account

yeah, what we miss in actual pay, his new company makes up in benifits. It's nice to have health insurance, dental, vision, matched 401K, HSA, tuition reimbursment, paid holidays, health club membership discounts, free baseball tickets, ect.

his last company didn't have any of that stuff, and it sucked a big one. :p
Yeah the bennies for a state institution are nice as well … though sometime next fall going to look at picking up a bigger check doing some more server administration rather then network admin work

I Think that a blank screen may be indicative of a problem with the cgi scrips server side. can you seee anything if you do veiw->source?
iam using firefox
so view-->ctrl U--> a box pops up but it has NO code in it :(

iam using firefox
so view-->ctrl U--> a box pops up but it has NO code in it :(
Which as it should be if it had code in it there should be either something going on in the background or something displayed … it makes sense

ack so how does this work...http://www.30gigs.com/mail/... Ctrl U and i get code.... the blank window has the same addie and no code. so does the bank window just have no addie to fall over to not even a failed message?

ack so how does this work...http://www.30gigs.com/mail/... Ctrl U and i get code.... the blank window has the same addie and no code. so does the bank window just have no addie to fall over to not even a failed message?
You are thinking in static pages thoughts … when you submit and the blank page comes up it is the code (for whatever reason) failing to generate the content dynamically

Weather that be an actual code problem or a server problem(with the code not having correct error handling) I cant tell you off the bat
But the serverside code is not generating client side code for whatever reason

if there was a fail on the 'authentication server' then niether addy would work...

Have you actually contacted their tech support or looked at their tech support pages?

You are thinking in static pages thoughts … when you submit and the blank page comes up it is the code (for whatever reason) failing to generate the content dynamically

Weather that be an actual code problem or a server problem(with the code not having correct error handling) I cant tell you off the bat
But the serverside code is not generating client side code for whatever reason
ah ok that makes sence.
well thanks for you help
:)

if there was a fail on the 'authentication server' then niether addy would work...

Have you actually contacted their tech support or looked at their tech support pages?
Who said there is just one? Not even we run a single exchange authentication server … staff is separate from faculty which is separate from emeriti (post graduation)

But you are right tech support is the one to contact

if there was a fail on the 'authentication server' then niether addy would work...

Have you actually contacted their tech support or looked at their tech support pages?
ihave not contacted tech support yet( i only just found what i think is how to get in touch with them) i dont think that they have a tech support page

well i sent an email to the support so hopefuly they will get back to me, owell i guess this is part of the price i pay for keeping most of my compuer stored on the net.

Any way, thanks for all of the helps:)
:fluffle:

EDIT:
Gah they truely truely hate me, the email i sent to support just got returned with a "Undelivered Mail Returned to Sender" i think that iam going to cry :(

when my husband was doing tech support for an internet provider he had a call from a woman who bought a computer and installed the software and couldn't get online, she had been through both lower levels of tech and "tried everything" when she got to his level (level 3) which is about as high as you can go he asks "do you have your modem plugged in to the phone line?" and she replies "oh, we don't have a land line yet, we just moved in, and I am getting a modem installed wednesday"

:headbang: :p

it always pays to teach the level one's what you need to ask, even if you think it's a stupid question......haha
Reminds me of when I worked in a retail computer store. An elderly couple bought a nice computer system from us, but brought the monitor back the same day, saying it wouldn't work. We hooked it up to another computer and plugged it in when the couple said "Oh, you have to plug it in to the wall?"

Reminds me of when I worked in a retail computer store. An elderly couple bought a nice computer system from us, but brought the monitor back the same day, saying it wouldn't work. We hooked it up to another computer and plugged it in when the couple said "Oh, you have to plug it in to the wall?"
Well to be fair if they were coming off maybe a mac system or a few rare PC models they have the monitor in the same unit as the rest of the hardware

But those are rare … (relatively)

Reminds me of when I worked in a retail computer store. An elderly couple bought a nice computer system from us, but brought the monitor back the same day, saying it wouldn't work. We hooked it up to another computer and plugged it in when the couple said "Oh, you have to plug it in to the wall?"
I came into contact with someone a few days ago who didn't understand why she wasn't getting power, until I explained that plugging the power strip (http://www.northerntool.com/images/product/images/162422_lg.jpg) into itself isn't going to get you anywhere (and believe me it took me a full 15 minutes to explain it to her on a level simple enough for her to get it)

Who said there is just one? Not even we run a single exchange authentication server … staff is separate from faculty which is separate from emeriti (post graduation)

But you are right tech support is the one to contact

Yeah thats why I used ' ' .... an authentication service should have failover to provide a seamless and transparent recovery so that the end user is not aware of system failures. (ARGH!)

On a serious note - an ISP should have all user accounts on the one service and admin on another as you quite rightly say...my point was that this is unlikey in this case as he is a user and being varified by the same service...so if there is a problem with the server (being down for example rather than a loss of a server service) then no accounts would work.

Didja poke it with a stick?

Yeah thats why I used ' ' .... an authentication service should have failover to provide a seamless and transparent recovery so that the end user is not aware of system failures. (ARGH!)

On a serious note - an ISP should have all user accounts on the one service and admin on another as you quite rightly say...my point was that this is unlikey in this case as he is a user and being varified by the same service...so if there is a problem with the server (being down for example rather than a loss of a server service) then no accounts would work.

meh it doesn't matter i cant get in touch with support..send them an email and it comes back with a "Undelivered Mail Returned to Sender" tag.

Yeah thats why I used ' ' .... an authentication service should have failover to provide a seamless and transparent recovery so that the end user is not aware of system failures. (ARGH!)

On a serious note - an ISP should have all user accounts on the one service and admin on another as you quite rightly say...my point was that this is unlikey in this case as he is a user and being varified by the same service...so if there is a problem with the server (being down for example rather than a loss of a server service) then no accounts would work.
Yeah ideally but if they (and I am assuming big) lose one DC or Forest controller it IS possible that the two accounts are on separate services (lets say alphabetic split)

Ideally there should be a seamless failover yes I absolutely agree, but you could theoretically have an actual authentication section on just a subset of your total user base.


(and I got to say thank god someone else here understands this stuff … I am going to have to remember you do when I am trying to vent for some reason lol)

meh it doesn't matter i cant get in touch with support..send them an email and it comes back with a "Undelivered Mail Returned to Sender" tag.

LOLOL!!! No way!!! LOL oh my ghod! that is horrible!

Do a look up on the domain name and get the company details and take it from there...

good luck!

LOLOL!!! No way!!! LOL oh my ghod! that is horrible!

Do a look up on the domain name and get the company details and take it from there...

good luck!
Good idea


Registrant:
Thona Network
13130 Norcia Drive
Rancho Cucamonga, California 91739
United States

Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: 30GIGS.COM
Created on: 21-Sep-05
Expires on: 21-Sep-07
Last Updated on: 26-Dec-05

Administrative Contact:
Thona, Patrick pthona@gmail.com
Thona Network
13130 Norcia Drive
Rancho Cucamonga, California 91739
United States
9095638309 Fax --

Technical Contact:
Thona, Patrick pthona@gmail.com
Thona Network
13130 Norcia Drive
Rancho Cucamonga, California 91739
United States
9095638309 Fax --

Domain servers in listed order:
NS1.30GIGS.COM
NS2.30GIGS.COM


Fire one off at the technical Contact :) hehehe

Good idea

Fire one off at the technical Contact :) hehehe
i think i will it might have to wait till tommarow though iam feed up with it:p

LOLOL!!! No way!!! LOL oh my ghod! that is horrible!
Do a look up on the domain name and get the company details and take it from there...
good luck!

iam not kidding it makes me wat to scream

thanks, iam gunna need all the luck i can get with these people:mad: :p

Yeah ideally but if they (and I am assuming big) lose one DC or Forest controller it IS possible that the two accounts are on separate services (lets say alphabetic split)

Ideally there should be a seamless failover yes I absolutely agree, but you could theoretically have an actual authentication section on just a subset of your total user base.


(and I got to say thank god someone else here understands this stuff … I am going to have to remember you do when I am trying to vent for some reason lol)

I am not a AD expert (been in management for the last 6 years so I have forgotten the nuts and bolts of many parts of IT support) but one thing I do know is to build resiliance into the topology so that if there is a fail a back up is available...so I am not sure how you can loose the accounts....??

Authentication is a quagmire I think. It really is depending on what you are trying to service....ie RADIUS in the DMZ or even local on the LAN...wireless et al...as far as I am concerned though the most important aspect is service availability and that means 99.99999% uptime.

When I look at refresh projects I do get my techies involved from the very start for two very simple reasons. They know the infrastructure better than me and they need to support it in the future. Sadly (and I really do hate this) the days of the engineering manager are coming to an end. Still one of the first things I do do is talk to the support staff to get a handle on the environment and then audit everything. And I mean EVERTHING.

I hate surprises. And I am struggeling not to rant! LOL

Good idea



Fire one off at the technical Contact :) hehehe

ah you see! Managers have their uses:)

i think i will it might have to wait till tommarow though iam feed up with it:p



iam not kidding it makes me wat to scream

thanks, iam gunna need all the luck i can get with these people:mad: :p

Good luck! Kick some arse :)

I am not a AD expert (been in management for the last 6 years so I have forgotten the nuts and bolts of many parts of IT support) but one thing I do know is to build resiliance into the topology so that if there is a fail a back up is available...so I am not sure how you can loose the accounts....??

Authentication is a quagmire I think. It really is depending on what you are trying to service....ie RADIUS in the DMZ or even local on the LAN...wireless et al...as far as I am concerned though the most important aspect is service availability and that means 99.99999% uptime.

When I look at refresh projects I do get my techies involved from the very start for two very simple reasons. They know the infrastructure better than me and they need to support it in the future. Sadly (and I really do hate this) the days of the engineering manager are coming to an end. Still one of the first things I do do is talk to the support staff to get a handle on the environment and then audit everything. And I mean EVERTHING.

I hate surprises. And I am struggeling not to rant! LOL
Ehhh I am not talking about a lost account (hopefully the AD handles the actual data backup)

But depending on the setup your forest controller passes the authentication request on to a specific handler if that handler is not responding … or taking too long. It could be causing issues with the accounts only on that handler… if his accounts are on 2 different handlers then it is possible one would work and the other would not


Anyways I understand your pain I am at what would be kind of a cross over head techie position crossed with management. It is an educational facility though not a business so the lines blur a bit more then they would in your position.

My actual specialty is Network modeling and security, server is something I do on the side but not my real function here

Ehhh I am not talking about a lost account (hopefully the AD handles the actual data backup)

But depending on the setup your forest controller passes the authentication request on to a specific handler if that handler is not responding … or taking too long. It could be causing issues with the accounts only on that handler… if his accounts are on 2 different handlers then it is possible one would work and the other would not


Anyways I understand your pain I am at what would be kind of a cross over head techie position crossed with management. It is an educational facility though not a business so the lines blur a bit more then they would in your position.

My actual specialty is Network modeling and security, server is something I do on the side but not my real function here

NS Job site - do you contract? (always worthwhile to network...)

Ok..I see what you mean re accounts...bad use of terminology on my part. I really ought to get myself on a AD course...but just have no time at all...my life consists of meetings. Yuck.

If you are on the cusp of tech to manager...try and stay techie for as long as you can...if you are lucky and get the right employer you can do the both but if you go corporate the higher up the ladder the less techie you will be....pretty sad to be honest....and annoying. And yes. I hate my boss LOL :)

Security .... I try and drum this into peoples heads....security is a cost saving. And so important as well.

I assume you are in the network security area...not including physical & desktop/laptop/server security?

Mind you not the subject to discuss on a open forum LOL

NS Job site - do you contract? (always worthwhile to network...)

Ok..I see what you mean re accounts...bad use of terminology on my part. I really ought to get myself on a AD course...but just have no time at all...my life consists of meetings. Yuck.

If you are on the cusp of tech to manager...try and stay techie for as long as you can...if you are lucky and get the right employer you can do the both but if you go corporate the higher up the ladder the less techie you will be....pretty sad to be honest....and annoying. And yes. I hate my boss LOL :)

Security .... I try and drum this into peoples heads....security is a cost saving. And so important as well.

I assume you are in the network security area...not including physical & desktop/laptop/server security?

Mind you not the subject to discuss on a open forum LOL
Understandable … I am comfortable where I am at


And yes network security, focus on encryption theory … I don’t get to do as much with that in practice as my network modeling. (I got a masters in both network security and network modeling and simulation)

And you are right it is a cost saver ... in fact we had a whole course on how to pitch the savings to managers ;)

Understandable … I am comfortable where I am at


And yes network security, focus on encryption theory … I don’t get to do as much with that in practice as my network modeling. (I got a masters in both network security and network modeling and simulation)

And you are right it is a cost saver ... in fact we had a whole course on how to pitch the savings to managers ;)

Funnily enough I had you down as a Brit until I looked at your location...no idea why though!! LOL

If you are happy where you are then that is best place you can be. To find a place like that in todays work/slave nightmare is rare. I think I am jealous!

My area is IT Service Management and Service Delivery...so I get to talk to you folks and other experts often. It is quite fun I and those are the meetings I enjoy going to. Its the meetings with the bean counters that I hate!

Encryption is a fascinating subject and sadly one very much beyond my knowledge. My maths is weak in that respect. But I do 'get' the ideas. I do wish more security experts take the course you discribe. I have real problems in translating the techie-ese into the beancounter-ese as most of them (bean counters) have the imagination of a limp haddock.

One of my particulair favorites was a malware/adware/nastyware project. I audited our entire desktop estate (when I joined) and found that about 96% of our machines had instances of nastyware (and that was after filtering false positives!). Prepared the biz case, found a best of breed (I hate that saying) product that is centrally managed, negociated support and licenses. A very sweet deal indeed. Bean counter had this insane idea that instead of getting this product that we should just re-image all the machines and that would be that.

:headbang: :headbang: :headbang: :sniper: :sniper: :sniper:

Sorry for the emoticon use but I am sure you can feel my pain LOL

Funnily enough I had you down as a Brit until I looked at your location...no idea why though!! LOL

If you are happy where you are then that is best place you can be. To find a place like that in todays work/slave nightmare is rare. I think I am jealous!

My area is IT Service Management and Service Delivery...so I get to talk to you folks and other experts often. It is quite fun I and those are the meetings I enjoy going to. Its the meetings with the bean counters that I hate!

Encryption is a fascinating subject and sadly one very much beyond my knowledge. My maths is weak in that respect. But I do 'get' the ideas. I do wish more security experts take the course you discribe. I have real problems in translating the techie-ese into the beancounter-ese as most of them (bean counters) have the imagination of a limp haddock.

One of my particulair favorites was a malware/adware/nastyware project. I audited our entire desktop estate (when I joined) and found that about 96% of our machines had instances of nastyware (and that was after filtering false positives!). Prepared the biz case, found a best of breed (I hate that saying) product that is centrally managed, negociated support and licenses. A very sweet deal indeed. Bean counter had this insane idea that instead of getting this product that we should just re-image all the machines and that would be that.

:headbang: :headbang: :headbang: :sniper: :sniper: :sniper:

Sorry for the emoticon use but I am sure you can feel my pain LOL
I know the feeling … I finally fought the system and got us a full time security expert (in a parallel not subservient position to mine) to concentrate on security compliance campus wide…

It is a life saver having him there to do the audits

I know the feeling … I finally fought the system and got us a full time security expert (in a parallel not subservient position to mine) to concentrate on security compliance campus wide…

It is a life saver having him there to do the audits

argh! Compliance!

You know it amazes me...I say we need to do x to be legally compliant and get knocked back....but if the lawyers say we need to do x....it gets done forthwith....very irritating!