NationStates Jolt Archive

well i've waited all day (been busy) and finally had time to install the new software that arrived today: Adobe CS2. expensive stuff at coming very close to £1000 for the premium package... you'd kinda expect it to work wouldn't you?
i've now tried to install it, ooh, somewhere between 5 and 10 times, and every time it just randomly crashes after i agree to the (all important!) licence agreement. :( :(

... which is very fucking annoying.
going to have to get on the phone or email to adobe customer services tomorrow (its past midnight and i can't be arsed now)... a prospect that doesn't remotely fill me with joy as a) i hate being treated like an idiot by customer services telephone oiks, and b) i've been repeatedly ignored by adobe in requesting information about their products before, culminating in a rude email which they did eventually reply to, basically saying "we don't care" and "stop bugging us - we're trying to sit on our piles of money here"

add to that the fact that i have found their software to be buggy and very non-intuitive in terms of GUI, and that i was only making this "upgrade" from CorelDRAW because the printer we work with has been bugging me for months, and i'm starting to regret spending a grand on something that won't even install :headbang:



anyway, rant over. anyone else had similar issues with adobe products? please don't tell me i shouldn't have bought it cos its too late for that now :mad: :p

It's amazing how badly companies treat you when you've just given them huge wads of cash. I mean, for £1000 I don't think it's too much to ask that they send a team over the install it for you, perhaps while a nice lady gives you a soothing massage and brings you drinks.

It really sucks to be you now. Though i've never spent a grand on software, I have had my fair share of problems with Windows and other programs, compatibility issues up the wazoo. I really think that they could come up with something more reliable, but they won't.

Heh, tried running Far Cry on my 64-bit XP machine this weekend.

Installed it. It does nothing. CD just whirrs for a few seconds, then goes quiet. And that's it.

Meh. :rolleyes:

Acrobat Reader freezes my computer for a minute or two. I hate it.

Heh, tried running Far Cry on my 64-bit XP machine this weekend.

Installed it. It does nothing. CD just whirrs for a few seconds, then goes quiet. And that's it.

Meh. :rolleyes:
that's exactly what happens here :(

though last time i looked, Far Cry doesn't cost a grand ;) :p

It really sucks to be you now. Though i've never spent a grand on software, I have had my fair share of problems with Windows and other programs, compatibility issues up the wazoo. I really think that they could come up with something more reliable, but they won't.
ah most of the time things are fine. i use a fair bit of expensive software and i never have any troubles, and no OS/Windows problems either... all my software-related computer problems in the last year or so have been down to Adobe products. i think they just hate me :P

It's amazing how badly companies treat you when you've just given them huge wads of cash. I mean, for £1000 I don't think it's too much to ask that they send a team over the install it for you, perhaps while a nice lady gives you a soothing massage and brings you drinks.
what do i have to pay extra for the "massage plus" service? ;) :D

It's no better at the high end.

My department bought Adobe Lifecycle Extensions Server for umpteen megabucks (the one-year telephone support service agreement was $27,000!) and we couldn't get it to do shit for weeks. When we finally got the damn thing running, it couldn't do what we wanted it to do (namely, put digital signatures on PDF documents) in a reliable way. We could use the documents under Adobe Reader 6 or Adobe Reader 7, but not both.

Found out afterwards that they were 'aware of the issue' but had no plans to fix it, now or ever. They're bastards. Pure, unadulterated bastards.

It's no better at the high end.

My department bought Adobe Lifecycle Extensions Server for umpteen megabucks (the one-year telephone support service agreement was $27,000!) and we couldn't get it to do shit for weeks. When we finally got the damn thing running, it couldn't do what we wanted it to do (namely, put digital signatures on PDF documents) in a reliable way. We could use the documents under Adobe Reader 6 or Adobe Reader 7, but not both.

Found out afterwards that they were 'aware of the issue' but had no plans to fix it, now or ever. They're bastards. Pure, unadulterated bastards.
christ... that's terrible :eek:

i read reviews on amazon and places before i got this saying "junk software that never works - do not buy!" but i figured they were just noobs with crap computers or something.... i guess i was wrong :(


now COREL, there's a nice company :) been using them for years, no problems, everything works well and support is good, and they were really nice to me at this trade show a few years back (even if they didn't give me the free software i asked for :p)

Luckily, I've yet to have any bad experiences with Adobe, or any other company. I doubt my luck will last, though. I won't be too surprised if there's something wrong with one of the computer parts I've been ordering lately, for instance.

If nothing else, this sounds like the perfect good reason to start collecting dog shit in the park, putting it in a box, sealing it airtight, and sending it off to the company. http://www.studip.uni-goettingen.de/pictures/smile/misthaufen.gif

Not that I would ever do anything like that, nor encourage anyone else to do so!!! (Just to make sure, eh?)

While we're bashing "a dopey" - which freeware is more reliable than their fucked-up Reader 6.0 (7.0 won't even run on my Win98SE machine) which takes forever to load and even stays "active" after I exitted it properly?

Oh, and good luck on the phone call tomorrow. Don't take any shit from them, mate!!!

well i've waited all day (been busy) and finally had time to install the new software that arrived today: Adobe CS2. expensive stuff at coming very close to £1000 for the premium package... you'd kinda expect it to work wouldn't you?
i've now tried to install it, ooh, somewhere between 5 and 10 times, and every time it just randomly crashes after i agree to the (all important!) licence agreement. :( :(

... which is very fucking annoying.
going to have to get on the phone or email to adobe customer services tomorrow (its past midnight and i can't be arsed now)... a prospect that doesn't remotely fill me with joy as a) i hate being treated like an idiot by customer services telephone oiks, and b) i've been repeatedly ignored by adobe in requesting information about their products before, culminating in a rude email which they did eventually reply to, basically saying "we don't care" and "stop bugging us - we're trying to sit on our piles of money here"

add to that the fact that i have found their software to be buggy and very non-intuitive in terms of GUI, and that i was only making this "upgrade" from CorelDRAW because the printer we work with has been bugging me for months, and i'm starting to regret spending a grand on something that won't even install :headbang:



anyway, rant over. anyone else had similar issues with adobe products? please don't tell me i shouldn't have bought it cos its too late for that now :mad: :p

Only had Adobe Photoshop on a computer. Somehow, the computer came with AP on it. I think my dad's friend was working for the company or somethin'.

$1000:eek:

Fuck the only software on this computer that I've paid for is Windows XP (same key for two comps) Diablo2LOD and Battlefield2. The rest is open (or atleast free) software.

Adobe CS2 is photoshop, right? Not very many decent alternatives for you.

Fuck most commercial applications. I prefer open source if it's available for what I need.

well i've waited all day (been busy) and finally had time to install the new software that arrived today: Adobe CS2. expensive stuff at coming very close to £1000 for the premium package... you'd kinda expect it to work wouldn't you?
i've now tried to install it, ooh, somewhere between 5 and 10 times, and every time it just randomly crashes after i agree to the (all important!) licence agreement. :( :(

... which is very fucking annoying.
going to have to get on the phone or email to adobe customer services tomorrow (its past midnight and i can't be arsed now)... a prospect that doesn't remotely fill me with joy as a) i hate being treated like an idiot by customer services telephone oiks, and b) i've been repeatedly ignored by adobe in requesting information about their products before, culminating in a rude email which they did eventually reply to, basically saying "we don't care" and "stop bugging us - we're trying to sit on our piles of money here"

add to that the fact that i have found their software to be buggy and very non-intuitive in terms of GUI, and that i was only making this "upgrade" from CorelDRAW because the printer we work with has been bugging me for months, and i'm starting to regret spending a grand on something that won't even install :headbang:



anyway, rant over. anyone else had similar issues with adobe products? please don't tell me i shouldn't have bought it cos its too late for that now :mad: :p


I know this is not ideal but idea 1 download the trial and use your code that came with the purchase

Or B I know where you might *cough* aquire a copy

Anyways I know what you are going through man my GF is a photographer and works for a studio ... I fight with thoes machines on a daily basis

Fuck most commercial applications. I prefer open source if it's available for what I need.
Yeah I personaly use GIMP it is as powerfull as I need it

$1000:eek:

Fuck the only software on this computer that I've paid for is Windows XP (same key for two comps) Diablo2LOD and Battlefield2. The rest is open (or atleast free) software.

Adobe CS2 is photoshop, right? Not very many decent alternatives for you.
actually in dollars (US) its closer to $1900 at the current exchange rate :p

(and not quite - photoshop CS2 is part of the CS2 suite, but you also get Illustrator CS2 for vector graphics, InDesign CS2, and other cool stuff)

Fuck most commercial applications. I prefer open source if it's available for what I need.
its not really for my needs (i'd have been happy staying with Corel, really) but mostly cos our printer was getting so naggy...

If nothing else, this sounds like the perfect good reason to start collecting dog shit in the park, putting it in a box, sealing it airtight, and sending it off to the company. http://www.studip.uni-goettingen.de/pictures/smile/misthaufen.gif

Not that I would ever do anything like that, nor encourage anyone else to do so!!! (Just to make sure, eh?)

While we're bashing "a dopey" - which freeware is more reliable than their fucked-up Reader 6.0 (7.0 won't even run on my Win98SE machine) which takes forever to load and even stays "active" after I exitted it properly?

Oh, and good luck on the phone call tomorrow. Don't take any shit from them, mate!!!
lol! remind me not to get on the wrong side of a customer services dispute with you! :p

*collectively shakes fist (and poo!!) at adobe*

brief update:


AAAAAAAA
AAAAAAAR
RRRRRRRR
RRRRGGGG
HHHHHHH
HHHHHHH
H!!!!!! :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

Hey Pure Metal, ... better shorten that message. I don't have a 2048 x 1024 screen. :p

I love Adobe serial numbers, longer than the Windows XP ones. Adobe software is so expensive.

I have Photoshop 6.0 but err it doesn't exist officially :eek:

:eek: I can't believe it was that expensive! I have it on my computer and it runs fine, but I'm glad I didn't pay for it!

Alternative to Acrobat Reader
http://www.foxitsoftware.com/pdf/rd_intro.php

I use at work using the version 2 beta. It is FAST except it doesn't print properly sometimes.

Heh, tried running Far Cry on my 64-bit XP machine this weekend.

Installed it. It does nothing. CD just whirrs for a few seconds, then goes quiet. And that's it.

Meh. :rolleyes:

Had the same problem. There's a 64 bit upgrade you can download (it's 400mb, though), and it works fine now.

:eek: I can't believe it was that expensive! I have it on my computer and it runs fine, but I'm glad I didn't pay for it!
well its CS2 suite so its not just photoshop


have given up caring about it now and am much happier :p

well its CS2 suite so its not just photoshop


have given up caring about it now and am much happier :p

Try turning off your firewalls, antivirus, anti-spyware and other security software.

well its CS2 suite so its not just photoshop


have given up caring about it now and am much happier :p

What else does it have? I have Bridge (whatever that is :p) and Image Ready too...

Eeh, whatever, I'm glad you're not worried any more :)

:fluffle:

Try turning off your firewalls, antivirus, anti-spyware and other security software.
done, done, done, and done.

it seems to not like the fact this is a Centrino (Pentium-M) chip i think, cos it doesn't load on another laptop we have here, but does on a Athlon64. so.... bah. will just ask techincal people what to do, and if they can't help will just send it back

The worst bit is that Adobe has got it's greedy little paws on macromedia and now you have to acknowlege it by downloading Adobe Flash player..
Why cant Adobe just limit itself to Photoshop products for the business of screwing customers out of ridiculously bloated piles of money?

FFS there is no need to also hobble Flash and Shockwave with Adobethink. Dont even get me started on what outdated anomalies of a bygone era PDF files are. They'd go mercifully extinct if people would simply just quit using them.

done, done, done, and done.

it seems to not like the fact this is a Centrino (Pentium-M) chip i think, cos it doesn't load on another laptop we have here, but does on a Athlon64. so.... bah. will just ask techincal people what to do, and if they can't help will just send it back

That means it might not work with the new Intel Core 2 Duos either. Get CS2 and you can't run it on your new Uber-laptop.

What else does it have? I have Bridge (whatever that is :p) and Image Ready too...

Eeh, whatever, I'm glad you're not worried any more :)

:fluffle:
Photoshop
bridge
illustrator
golive
indesign
acrobat pro authoring
imageready


thanks :) :fluffle:

Hey Pure Metal, ... better shorten that message. I don't have a 2048 x 1024 screen. :p

I love Adobe serial numbers, longer than the Windows XP ones. Adobe software is so expensive.

I have Photoshop 6.0 but err it doesn't exist officially :eek:
I found a copy of the CS suit that does not exist officialy :eek:

done, done, done, and done.

it seems to not like the fact this is a Centrino (Pentium-M) chip i think, cos it doesn't load on another laptop we have here, but does on a Athlon64. so.... bah. will just ask techincal people what to do, and if they can't help will just send it back
Yikes I am running it on an opteron246 at home and an old P4 on my gf's

But I am runing a turion instead of Centrino in my laptop otherwise I would do some testing for you man

anyway, rant over. anyone else had similar issues with adobe products? please don't tell me i shouldn't have bought it cos its too late for that now :mad: :p
I've actually never had one problem with any Adobe app I have, and I have CS2 Premium. No install problems. No problems using it. No crashes.

As with all things, YMMV.

While we're bashing "a dopey" - which freeware is more reliable than their fucked-up Reader 6.0 (7.0 won't even run on my Win98SE machine)
That's because Adobe has pretty much stopped writing for the 9x series.

Can the folks at Adobe learn what an update is - not an 8Mb full install for the Reader 7.0.8 update ... it should be a lot smaller.

I've actually never had one problem with any Adobe app I have, and I have CS2 Premium. No install problems. No problems using it. No crashes.

As with all things, YMMV.
Same … what proc you running it on (just curious as stated before may be a hardware issue)?

Same … what proc you running it on (just curious as stated before may be a hardware issue)?
I've had it on a Celery 2Ghz, AthlonXP 2600+, and Athlon64 3000+.

I've had it on a Celery 2Ghz, AthlonXP 2600+, and Athlon64 3000+.
And me a p4 1.6 p4 2.5 AMD turion ML30 and a Dual opteron 246 system

Good luck!!!

Seems like yer having a total nightmare....silly question but what have Adobe done to help you? Have spoken to them?

I am in the IT support arena myself but infrastructure (ITC) and if I have any problems I am straight on the phone to either tech support or my account manager....

Someone mentioned the updates being rather large (8mb)....that is just plain wrong. (not the poster but that updates are that size)

Alternative to Acrobat Reader
http://www.foxitsoftware.com/pdf/rd_intro.php

I use at work using the version 2 beta. It is FAST except it doesn't print properly sometimes.
Thanks, I'll definitely give it a try - AR6 takes forever to simply load up to take a quick look at a PDF...

That's because Adobe has pretty much stopped writing for the 9x series.
Who hasn't :rolleyes: But you know how it is - never change a running system. And in addition, I'm not a fan of WinXP, and many old apps and games won't run under XP, so I'll stick to Win98SE as long as I can! :D

Seems like yer having a total nightmare....
Yes? :p

Anyway, what's the situation, PM?

Have you already been to the park to go looking for dog poo? Or do you give those dopeys another chance/call?

Sorry PM, I can't help you :/ I don't use non-free software, that's against my ethics. And it's crappy, too :/

well i've waited all day (been busy) and finally had time to install the new software that arrived today: Adobe CS2. expensive stuff at coming very close to £1000 for the premium package... you'd kinda expect it to work wouldn't you?
i've now tried to install it, ooh, somewhere between 5 and 10 times, and every time it just randomly crashes after i agree to the (all important!) licence agreement. :( :(

... which is very fucking annoying.
going to have to get on the phone or email to adobe customer services tomorrow (its past midnight and i can't be arsed now)... a prospect that doesn't remotely fill me with joy as a) i hate being treated like an idiot by customer services telephone oiks, and b) i've been repeatedly ignored by adobe in requesting information about their products before, culminating in a rude email which they did eventually reply to, basically saying "we don't care" and "stop bugging us - we're trying to sit on our piles of money here"

add to that the fact that i have found their software to be buggy and very non-intuitive in terms of GUI, and that i was only making this "upgrade" from CorelDRAW because the printer we work with has been bugging me for months, and i'm starting to regret spending a grand on something that won't even install :headbang:



anyway, rant over. anyone else had similar issues with adobe products? please don't tell me i shouldn't have bought it cos its too late for that now :mad: :p

CS2 isn't even that great... now I just use it to make those annoying images I occasionally spam.

Yes? :p


Kommisch! :) LOL

I suspect my spelling is horribly wrong though!

Kommisch! :) LOL

I suspect my spelling is horribly wrong though!
Lose one "m" and you're fine ;)