computer help please...
Antikythera
30-03-2006, 02:12
my sisters comp has the viruses blackworm and beagle.
any ideas on how to get rid of them?
we ran ad-aware.
I'm not familiar with specific viruses, but generally one should run their anti-virus software, such as Norton or AVG. They should know what to do.
If you can get on the internet you are half-way there. Use pandascan or something to delete those. Or download a specific patch or get instructions from a site yourself.
Antikythera
30-03-2006, 02:23
she tryed to down load ad-wear but her computer crashed.
but thanks for the ideas, we will give them a try :)
Iztatepopotla
30-03-2006, 02:26
she tryed to down load ad-wear but her computer crashed.
but thanks for the ideas, we will give them a try :)
Your best bet is disconnecting from the internet, download the antivirus (I second the AVG mention, it's free) and then install it on the laptop and run it. Some viruses block the antiviruses from working, so that may not work unless you boot-up the computer with a floppy (or maybe a USB stick)
Infact some corrupt Norton and make back-ups. Using an online scan gets most of those however.
http://www.pandasoftware.com
Electronic Chicken
30-03-2006, 02:34
Adaware will only remove spyware, its not designed to catch viruses. If you have access to Norten or Symantec anti-virus, install them, but since the virus is already there, I'm guessing you dont. The next best option is AVG. Click the following link and save the file to your computer:
http://free.grisoft.com/softw/70free/setup/avg71free_385a729.exe
Then double click on the saved file to install it. It should clean your pc up nicely.
'Virus' :sniper: <-- AVG
Electronic Chicken
30-03-2006, 02:38
Your best bet is disconnecting from the internet, download the antivirus (I second the AVG mention, it's free) and then install it on the laptop and run it. Some viruses block the antiviruses from working, so that may not work unless you boot-up the computer with a floppy (or maybe a USB stick)
Disconnecting from the internet before downloading the antivirus? Thats not even possible.
Iztatepopotla
30-03-2006, 02:39
Disconnecting from the internet before downloading the antivirus? Thats not even possible.
From a second computer.
Antikythera
30-03-2006, 02:54
From a second computer.
i have no way of getting a dld to her comp, she is in a different state:(
Iztatepopotla
30-03-2006, 02:57
i have no way of getting a dld to her comp, she is in a different state:(
I hope she has friends. If it's a nasty infection she'll need a second computer.
Electronic Chicken
30-03-2006, 03:04
my sisters comp has the viruses blackworm and beagle.
Without anti-virus software, how have you been able to tell which viruses they are? :confused:
Symantec (Norton) has removal tools here:
http://www.symantec.com/avcenter/global/tools.list.html
They're usually pretty good. I'd recomend getting them on a clean machine and buring to CD. Disconnect the infected machine from the network and run the tools. Run a virus scan as well once you get done running the tools.
If she's on anything later than Windows 98 tell her to turn OFF the system restore. Viruses like to hide in them and let WinXP automatically restore them every start up.
Then sweep again using an online virus checker.
After that, yell at your sister for clicking on an attachment and for not keeping her anti-virus up to date.
Antikythera
30-03-2006, 03:17
Without anti-virus software, how have you been able to tell which viruses they are? :confused:
she let a friend use her comupter to check her email. the other girl had gotten her own comp infected from a email. and knew what viruses they were, they ended up on my sisters comp to.
its posible that when she ran nortion it told her, but it wanted to make her pay to fix the issue.
Antikythera
30-03-2006, 03:18
Symantec (Norton) has removal tools here:
http://www.symantec.com/avcenter/global/tools.list.html
They're usually pretty good. I'd recomend getting them on a clean machine and buring to CD. Disconnect the infected machine from the network and run the tools. Run a virus scan as well once you get done running the tools.
If she's on anything later than Windows 98 tell her to turn OFF the system restore. Viruses like to hide in them and let WinXP automatically restore them every start up.
Then sweep again using an online virus checker.
After that, yell at your sister for clicking on an attachment and for not keeping her anti-virus up to date.
already did :D
Did you have her do a pandascan yet?
Antikythera
30-03-2006, 03:23
yes, but smantic coughtit and asked if she wanted to modify or rmove the pandascan or just uninstal smantic....
i told her to uninstal smantic and try again
M3rcenaries
30-03-2006, 03:24
Download Hijack This! and post your results, it mite help us more.
yes, but smantic coughtit and asked if she wanted to modify or rmove the pandascan or just uninstal smantic....
i told her to uninstal smantic and try again
Pandascan does have issues with certain ones....let the scan go through. It will catch it.
Antikythera
30-03-2006, 03:28
Download Hijack This! and post your results, it mite help us more.
she is giving up and wont try anything elce to night :mad:
M3rcenaries
30-03-2006, 03:30
she is giving up and wont try anything elce to night :mad:
Sounds like me when I get a virus :p
Antikythera
30-03-2006, 03:35
Sounds like me when I get a virus :p
:p
yah, i thought she was old enough to know to listen to her little sister when it came to computers :p o well:)